Eclipse Labz wants your experience to be extremely satisfying, so we have it easy to return or exchange products. If you are dissatisfied with our product, or if it arrives damaged, you may return unused products up to 180 days from the delivery date for a full refund, less shipping and handling costs, according to the following terms.
To obtain a refund, you must return any damaged or unused portion of your order, your return must be approved, and the return must be received within 180 days of the delivery date. Return shipping and handling costs will be deducted from the amount refunded. You will not be refunded the cost to ship the products to you.
The following terms apply for all returned items:
• To initiate a refund, email us at support@eclipselabz.com. You will be given a Return Merchandise Authorization (RMA) number and instructions to return the order for a full refund of the product price, less shipping and handling costs.
• We cannot process or refund packages marked “Return to Sender.”
• Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
• Send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
S.P. TECH ENTERPRISES, LLC
Attn: Returns
RMA # [INSERT YOUR RMA NUMBER]
1161 Bunton Creek Rd
Kyle TX 78610
We are not responsible for lost or stolen items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
After the shipping department receives your return, it generally takes 3 business days to process your refund. Once a return is processed, it may take up to 30 days for the return to be posted to your account, depending on your financial institution.